Got a question about something you've read on this site, or noticed something that doesn't look right? You're in the right place. This page covers the best ways to reach our team, what we can actually help with, what's better handled elsewhere, and what to expect once you've sent us a message.
The best way to reach us
Email is the quickest route. Write to [email protected] and your message will land with our editorial team rather than an automated queue.
A little context goes a long way. If you can tell us which page or review you're referring to, roughly when you read it, and what your question is about, it's far easier for us to pass your message to the right person first time. Screenshots help too, particularly if something on the page looks out of date or broken.
What we're here to help with
These are the areas where we can genuinely do something for you:
- General feedback - Tell us what you think of the site, whether it was useful, and where we could explain things more clearly.
- Safer gambling information - We can point you towards clear, independent information on setting limits, taking breaks, and where to find support if gambling is becoming a problem.
- Incorrect bonus information - If a bonus, offer, or promotion on our pages is out of date or described wrongly, let us know and we'll check and correct it.
- Partnership enquiries - Industry and commercial enquiries are welcome, though our reviews are written independently and aren't shaped by commercial relationships.
What falls outside what we can help with
It's worth saying this plainly: we're an independent review and comparison site, not a casino operator. We don't hold player accounts, process payments, or run any of the games listed on our pages. That means we can't intervene in the following:
- Game disputes - Queries about a spin, a hand, or a game outcome need to go to the casino's own support team.
- Casino website problems - Login trouble, verification issues, or site outages are handled by the operator directly.
- Bonus cancellations - Only the casino can see the terms you agreed to and the status of your account.
- Failed deposits - Payment queries sit with the casino's payment team and, where relevant, your bank or card provider.
We're also unable to give legal or financial guidance. If you're dealing with debt, money worries, or a legal question, please speak to a qualified adviser who can look at your situation properly.
One further point, and it's an important one: we can't help anyone override, bypass, or interfere with a self-exclusion they've set up. Those tools exist to protect people, and they should stay in place. If you're having second thoughts about a self-exclusion, that's a personal decision worth considering carefully rather than rushing - and it's much better made with independent support alongside you than on your own.
What happens after you email
Every message is read by a person. We aim to reply within two working days, though it can take a little longer during busy periods or if we need to check a detail with a source first. If your question needs a longer look, we'll let you know rather than leave you waiting in silence.
Keeping our content accurate
We do our best to keep reviews, bonus details, and licensing information current, but offers and licence details change often and can move faster than we can. If you spot a discrepancy between something we've written and what a casino is currently showing, please tell us - that kind of heads-up is genuinely useful.
Finally, a reminder that everything on this site is for adults aged 18 and over, and gambling should always stay within your means. Thanks for reading, thanks for getting in touch, and we hope to hear from you soon.